- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by us, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- You are responsible for all shipping costs associated with getting your order back to our warehouse. If the item comes defective or damaged, we will take full responsibility and replace the item for you.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
Return Shipping Options
Used or Damaged Merchandise
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
- International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
- Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). Special Conditions apply to custom products. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) online at austinleathertx.com or you may also initiate a return by calling us at (512) 823-0304.
Please print your Return Authorization form and include it with each shipment back to us. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience.
7300 RAIN CREEEK PKWY
We can be reached by phone at (512) 823-0304 or shoot us a message.