Frequently Asked Questions

Both on our website and in stores, only items from the current season are for sale. If an item is sold out, we will try to re-stock it as soon as possible. If an item is sold out, we will remove it from our website.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

* Sales tax is only applicable to merchandise shipped to California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Washington State, Wisconsin or Virginia. Sales tax would entirely depend on the vendor channel.

  • Our buyers can view the order status on the account page or track orders manually with order tracker.
  • Order cancellation is open for 2 hours. After 2 hours a request have to be opened for cancellation. If you placed an order by mistake, please email our customer service immediately. Please note an order may not be cancelled after it is fulfilled.
  • If you have any issues with the order, you may send the item back for a full refund within 60 days of receiving the item.
  • The handling cost on most of the products in zero.
  • Shipping is free on all the orders unless specified.
  • USPS, UPS and Fedex are our preferred carriers.
  • Expedited options come at an extra cost.

As a way of appreciating you for your service, we would like to offer a 5% off discount exclusively for military, navy, marine, veterans, airforce and first responder personnel. To claim this discount, please email us your ID to customer.service@austinleathertx.com and we will share the discount code with you. Please note that the ID is emailed to our secure cloudbase and once verified in our system, you are always eligible for this discount without any additional verification. For more information on the discount, please send us a quick messsage or you may also call us at (512)-428-5437.